How to return items:
Carefully inspect the items you are returning to check for any marks, rips/tears or bad smells (including food and cigarette smoke). Should any of the items display any of these signs, unfortunately your refund request will be refused.
After inspecting the items, safely package them in a waterproof satchel , along with your purchase receipt, and a note CLEARLY detailing:
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Your name, address, email address and phone number
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The items you are returning
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Your bank account details for refund deposit
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The reason you are returning the items
Please remember, all costs associated with postage to send the items back to us is your responsibility. We recomend sending your items by trackable mail (registered, express),as will not be responsible for refunding items should your parcel go missing in shipping. Our address is:
Cheeky Butts Returns
PO BOX 3170
West Ipswich
QLD 4305
How to swap:
We are happy to accept requests for swaps in the event that the wrong size or colour was purchased. Please note that any items being returned for a swap MUST be in NEW AND UNWASHED/UNUSED condition, otherwise the swap request will be refused. Any items sent back for a swap must be received by us within 1 months of the date of purchase, and the original purchase receipt must be provided. Postage costs associated with returning items to us is the responsibility of the buyer.
Please note that we will only arrange swaps on purchases made directly from us and does not provide swaps on purchases made via Product Demonstrators or other retail outlets. Please contact the point of purchase regarding swaps in this instance.
Due to the nature of the product, we will not and cannot swap used/washed items. Swaps are also not valid on 'seconds' or 'clearance' items.
Swaps process as follows:
Carefully inspect the items you are returning to check for any marks, rips/tears or bad smells (including food orcigarette smoke). If any of the items display any of these signs, your swap request will be refused.
After inspecting the items, safely package them in a waterproof satchel , along with your purchase receipt, a prepaid satchel for return of items and a note CLEARLY detailing:
-
Your name, address, email address and phone number
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The items you are returning
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The items you wish to swap them for
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Any new items you wish to purchase in addition.
Remember, costs associated with postage to send the items back to us is your responsibility. You might like to consider sending your items by trackable mail (registered, express), as we will not be responsible for refunding the value of such items should your parcel go missing in shipping. Our address is:
Cheeky Butts SWAPS
PO BOX 3170
West Ipswich
QLD 4305
Should there be any additional product costs associated with your swap, we will contact you via phone or email to arrange payment.
Cancelling an order:
If your order has not yet been processed and dispatched, you are welcome to cancel it. This can be done by accessing your account here on the website. Alternatively, you can email us your cancellation request. Please be sure to let us know your order reference number when you're emailing.
In the event that you wish to cancel your order and it has already been dispatched, you will need to follow the RETURNS process outlined above.
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